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E-Commerce Application Testing

January 2, 2017
ecommerce testing, ecommerce tools, E-Commerce Application Testing

The past decade has witnessed tremendous growth in e-commerce applications., thanks to their effectiveness and ease of use. These applications have allowed users to purchase any commodity from any marketplace around the globe, at the click of a button. As the popularity of various e-commerce application increased among the masses, so did the competition between these applications & need to E-Commerce Application Testing. 

As most e-commerce applications serve the same purpose, the application with better aesthetics, performance, and reliability, tends to get the most attention from the users. So every e-commerce application must be tested and verified before shipping it to production. In this post, we would discuss the different E-Commerce Application Testing techniques that should be used to thoroughly test any e-commerce application.

How important is E-commerce Application Testing?

Millions of users around the globe use one or the other e-commerce application. These applications not only host the details of various products and commodities available but also consist of different modules, that interact with different end-points of the applications. Below mentioned are some modules that are needed in E-Commerce Application Testing.

  • Security – Every e-commerce application provides a separate account to each user. So the every user access must be authenticated. User data and shopping cart information are highly confidential. Such user information must be encrypted to stop unethical malpractices.

  • Payment modules – Most e-commerce websites provide users with a range of different payment options. As different payment gateways follow different security protocol, the complete integration of the payment module should be tested properly. Session expiration during transaction should be properly implemented.

  • Device compatibility – E-commerce applications can be accessed using different devices. The hardware and operating system can make the application behave differently on these devices.

Depending on the type of application (native or web-based), application resolution and rendering of UI components should be verified to make sure bugs are not missed by the tester.

How to perform an E-Commerce Application Testing?

Just like any other application, e-commerce applications to need to be tested properly before shipping it. But especially for e-commerce applications, the following types of E-Commerce Application Testing must be performed.

  • Browser compatibility testing – Web-based e-commerce application can be accessed by using any leading web browsers. So the e-commerce application flow needs to be tested in different browsers to ensure that all visual components are rendering properly.

    • Supported browser version too needs to be identified to ensure thorough testing.

    • Compatibility testing efforts further increase when it is tested on different browsers of different platforms (namely Android, iOS, Windows, MAC).

  • Session activity – A session stores a lot of user data which are used by the application to display user specific data. Once the user closes the browser, the session expires and the session data is lost. The user data present in the session should be validated and session expiration on delay to need to be verified.

    • Even on session expiration, for logged in user, added cart items must remain intact.

    • Multiple user session on different browsers on the same device to need to be tested.

  • UX and usability – Apart from e-store items, application aesthetics and ease of use decide the success of an e-commerce application.

    • Once application development finishes, the user experience of the application need to be analyzed.

    • Seamless navigation within all the modules should be verified for users having different authorizations.

    • Also, changes must be suggested to improve the usability of the application.

    • Appropriate shortcuts can be suggested depending on the device on which the application is accessed.

  • Performance testing – No user would like to use an e-commerce website that takes a lot of time to load and faces performance issue while navigating from one page to the other.

    • According to statistics, users abandon any e-commerce website that takes more than 10 seconds to load.

    • Performance bottlenecks should be identified within the application and taken care of.

    • The application should also be subjected to different amounts of load, to analyze the number of concurrent users the application can support before it crumbles.

    • The performance of the application should also be compared against a number of requests per second and transactions per minute.

  • Security testing – User authentication for the application should be tested.

    • User data that persists on the e-commerce database should be encrypted.

    • Payment gateway must be tested for security.

    • For native e-commerce applications, sandboxing from other apps should be tested.

    • Every application entry points should be tested for security to identify any remnant vulnerability. Such practice would help prevent malicious third party attacks.

  • System integration testing – As mentioned earlier, e-commerce applications are accessed using different devices with a different platform. So the functioning of the whole application should be tested on different devices. This will ensure proper integration of the application on every system.

Of all the E-Commerce Application Testing that are generally performed on e-commerce applications, performance and security are the most crucial. Once tested and fixes are provided, system, browser compatibility, and UX testing are done.

Challenges in E-Commerce Application Testing

While other applications are governed by a few business rules, e-commerce application has to handle many such rules simultaneously. For this reason, e-commerce application testing is highly recommended before pushing the product into production. Some of the noticeable challenges of e-commerce application testing are:

  • The application should strictly adhere to a security guideline as they would withhold user information. Such guidelines should be properly met and tested.

  • Based on the user demographic, the content of the e-commerce application should change. Testing dynamic rendering of data based on logged in user information can be a tough task.

  • Once each independent module is tested, the application as a whole needs to be tested on various systems. As application modules have numerous entry and exit points, planning different E-Commerce Application Testing can be a challenge.

  • Every new update provides new features and eliminates issues that were present in the previous versions. Such minor version upgrades should be properly archived and tested. Scalability of an e-commerce application can be a huge concern once active users start using the application.

About the author

arindam bandyopadhyay author

Arindam Bandyopadhyay is an automation tester with over 5 years of experience in software testing. While during the day he juggles between Eclipse and spreadsheets, at night he lets his fingers do the talking as he writes about anything and everything his paradoxical mind desires.

1 Comment

Alex

May 23, 2017 at 6:08 am

Well I guess I don’t have to spend the weekend fiirugng this one out!

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